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Got a question about CM40UK? Here you’ll find answers to some of the most common questions about our products, personalised items and shopping with us.
For questions specifically about postage, delivery, returns or refunds, please see our Delivery & Returns information.
What is CM40UK?
CM40UK is an independent UK online business selling an ever-changing mixture of new, pre-loved, upcycled, surplus, discontinued and personalised products.
We love finding unusual products, giving perfectly usable items another opportunity to find a home and creating personalised gifts that are a little different from the ordinary.
What does CM40UK sell?
Our stock varies considerably and that’s part of the fun of CM40UK.
You can find everything from gifts, homeware and collectables to pre-loved products, discontinued items, ex-shop stock and products personalised or created by CM40UK.
Because much of our stock is limited, products may not be available again once they’ve sold.
Are all CM40UK products new?
No. CM40UK sells a mixture of new and pre-loved products.
We may also sell ex-shop, surplus, clearance, discontinued and upcycled items. We aim to make the condition of individual products clear within their descriptions so you know what you’re purchasing.
Does CM40UK sell pre-loved products?
Yes. Giving good products another opportunity to be used and enjoyed is an important part of CM40UK.
Pre-loved products will be identified within their individual listings, including relevant information about their condition.
Are all CM40UK products sustainable?
No, and we don’t pretend they are.
CM40UK sells a mixture of products. Our approach to sustainability includes encouraging reuse, selling pre-loved products, finding homes for surplus and discontinued stock and upcycling where possible.
We believe making better use of products that already exist can help reduce unnecessary waste.
[LINK: “approach to sustainability” → Sustainable Gifts UK page]
Does CM40UK sell personalised gifts?
Yes. We create a range of personalised and laser-engraved products.
These can include personalised tumblers, engraved wooden products, gifts and other customised items.
Our personalised range changes regularly as we experiment with new ideas and products.
[LINK: “personalised and laser-engraved products” → Personalised Gifts category]
Can I ask CM40UK to personalise something?
If you’ve seen something we make and would like a different name, wording or design, please get in touch.
We’ll always tell you whether what you’re asking for is possible before you order.
Can CM40UK make something completely custom?
Possibly!
We love trying different ideas, particularly with our laser engraving and personalised products.
If you’ve got an idea, contact us and tell us what you’re looking for. We’ll let you know whether it’s something we can create.
Will my personalised item look exactly like the photograph?
Product photographs are intended to show you what the finished product can look like.
Because personalised products are individually created and some materials can naturally vary, there may be small differences between the example shown and your finished item.
Why does CM40UK only have one of some products?
Some of our stock comes from pre-loved, surplus, discontinued, clearance or liquidation sources.
That means we might only find one or two of something and may not be able to purchase more once they’ve gone.
If you see something you really like, it’s worth remembering that it might genuinely be the last one!
Can I ask about the condition of a pre-loved product before buying?
Absolutely.
We aim to describe the condition of pre-loved products accurately and show relevant details in the photographs.
If you’d like to know something that isn’t covered in the listing, contact us before purchasing and we’ll be happy to help.
Is CM40UK an independent UK business?
Yes. CM40UK is an independent UK business.
When you purchase from CM40UK, you’re supporting a small independent retailer rather than a large national chain.
Where can I find CM40UK online?
You can shop directly through the CM40UK website and follow us across our social media channels, where we regularly share new products, unusual finds, personalised creations, upcycling projects and sustainability ideas.
Follow CM40UK on:
YouTube
X (Twitter)
How can I contact CM40UK?
If you have a question about a product, an existing order or something you’d like us to create, you can contact CM40UK using the contact details provided on our website.
Where can I find information about delivery and returns?
Our Delivery & Returns pages explain postage, delivery times, returns, refunds and other important information relating to your order.
[LINK: “Delivery & Returns” → relevant policy page]