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Returns & Refunds
We hope you’re happy with your CM40UK purchase, but we understand that sometimes you may need to return something.
This page explains how returns, cancellations and refunds work when shopping with CM40UK.
Nothing in this policy affects your statutory consumer rights.
Changed Your Mind?
For most products purchased online, you have the right to change your mind and cancel your purchase.
Please let us know that you wish to cancel within 14 days of receiving your order.
Once you’ve told us that you wish to cancel, you then have a further 14 days to return the item to us.
Please contact CM40UK before returning an item so that we can provide you with the appropriate return information.
Returning an Unwanted Item
If you’re returning an item because you’ve changed your mind, you are responsible for the cost of returning it to CM40UK.
We strongly recommend obtaining proof of postage when returning an item.
You may inspect an item in the same way that you reasonably would in a shop. However, if an item has been handled beyond what is necessary to establish its nature, characteristics and function and this has reduced its value, we may make an appropriate deduction from the refund where permitted by law.
Refunds
Once your return has been received, we will process any refund due as soon as possible and within the applicable legal timescales.
For an eligible cancellation, your refund will include the price paid for the returned product and the cost of our standard delivery service where applicable.
If you selected a more expensive delivery option, we are only required to refund the equivalent cost of our standard delivery service.
Refunds will normally be made using the same payment method used for the original purchase.
Please remember that your bank or payment provider may take additional time to show the refund in your account after it has been processed by CM40UK.
Personalised & Custom-Made Products
Products that have been personalised or custom-made specifically for you cannot normally be returned simply because you’ve changed your mind.
This includes products created with names, wording, images, designs or other personalisation requested by you.
Please check all names, spelling, dates and other information carefully before submitting your order.
Your statutory rights still apply if a personalised or custom-made product is faulty, damaged or not as described.
Pre-Loved & Second-Hand Products
CM40UK sells a range of pre-loved and second-hand products.
We aim to describe their condition accurately and show relevant marks, wear or imperfections within the product description and photographs.
Normal signs of use or imperfections that were clearly described or shown before purchase are not considered faults simply because the product is pre-loved.
However, your statutory consumer rights still apply to pre-loved and second-hand goods.
If an item is materially different from its description or has an undisclosed fault, please contact us.
Faulty, Damaged or Incorrect Items
If your product arrives faulty, damaged, materially not as described or you receive the wrong item, please contact CM40UK as soon as possible.
Please provide your order details and, where helpful, photographs showing the problem.
Depending on the circumstances and your legal rights, we will arrange an appropriate remedy, which may include a refund, replacement or repair.
Where goods qualify for the short-term right to reject under UK consumer law, this right generally lasts for 30 days from receiving the goods.
We will cover reasonable return costs where an item is being returned because it is faulty, damaged, materially not as described or was supplied incorrectly.
Items Damaged During Delivery
If your parcel arrives damaged, please contact us as soon as possible.
If possible, please keep the packaging and take photographs of both the packaging and the damaged product. This can help us investigate the problem with the delivery provider.
Please remember that your purchase is with CM40UK. If there is a problem with your order during delivery, contact us and we’ll deal with the carrier where appropriate.
Exchanges
If you would like to exchange an item, please contact us first.
Because some CM40UK products are pre-loved, discontinued, clearance or limited-stock items, an identical replacement may not always be available.
Where an exchange isn’t possible, we’ll discuss the available alternatives with you.
Cancelling Before Your Order Is Dispatched
If you wish to cancel an order before it has been dispatched, please contact CM40UK as soon as possible.
If we haven’t yet dispatched or begun creating a personalised/custom-made product, we will do our best to cancel the order.
Because personalised products may begin production shortly after an order is received, please contact us immediately if you’ve made a mistake.
How to Request a Return
Please contact CM40UK before sending anything back.
When contacting us, please provide:
Your name
Your order number
The item you wish to return
The reason for the return, where relevant
Photographs if the item is damaged or faulty
We will then provide the information needed to return your item.
Please do not send returns to an address without contacting us first.
Questions About Returns?
If you’re unsure whether an item can be returned or there’s a problem with something you’ve received, please contact CM40UK.
We’ll be happy to help and explain the options available to you.